Terms and Conditions

Welcome to Ganelu.com. These Terms of Service govern your access to and use of our website and the purchase of products from Ganelu.

By using our website or placing an order, you agree to these Terms of Service.

These terms are intended for customers in the United Kingdom. UK government guidance for online and distance selling requires businesses to provide information such as business identity, contact details, product descriptions, prices including taxes, payment methods, delivery arrangements, costs and cancellation conditions before an order is placed.  


1. Company information

This website is operated by:

Ganelu
Website: Ganelu.com
Address: Estrada da Ribeira Seca 108, 9200-124
Email: contact@ganelu.com
Phone: +351 924278627


2. Products

Ganelu sells physical beauty and personal care products.

We make reasonable efforts to display product descriptions, prices, images and availability accurately. However, minor differences may occur depending on screen settings, product updates or supplier information.

All products are subject to availability.


3. Eligibility to purchase

To place an order on Ganelu.com, you must be at least 16 years old.

By placing an order, you confirm that the information you provide is accurate, complete and up to date.


4. Prices and taxes

All prices displayed on Ganelu.com are shown with applicable taxes included, unless otherwise stated.

We reserve the right to update prices at any time. Price changes will not affect orders that have already been confirmed, except in cases of obvious error.


5. Orders and order acceptance

When you place an order, you are making an offer to purchase the selected products.

Order acceptance occurs when we confirm your order by email or otherwise begin processing it.

Ganelu reserves the right to cancel or reject any order where necessary, including in cases of:

  • Product unavailability
  • Pricing or product information errors
  • Suspected fraud
  • Payment issues
  • Misuse of the website
  • Breach of these Terms of Service


6. Payment

Ganelu accepts the following payment methods:

  • PayPal
  • Debit or credit card

Payment must be completed before your order is processed.

By submitting payment information, you confirm that you are authorised to use the selected payment method.


7. Shipping and delivery

Shipping terms, delivery times, costs and tracking information are governed by our Shipping Policy.

For United Kingdom online sales, businesses must normally confirm the contract after an order is placed and deliver goods within 30 days unless another delivery period has been agreed with the customer.  

Where Ganelu provides a specific delivery timeframe at checkout or in its Shipping Policy, that timeframe will apply.


8. Returns, cancellations and refunds

Returns, cancellations and refunds are governed by our Returns Policy:

https://ganelu.com/en/policies/refund-policy

For online, mail and phone purchases in the UK, customers generally have the right to cancel within a limited time even where the item is not faulty. Government guidance states that customers must be offered a refund if they notify the seller within 14 days of receiving the item, and they then have a further 14 days to return it.  

Nothing in these Terms of Service limits any mandatory consumer rights that apply under UK law.


9. Product use and customer responsibility

Products purchased from Ganelu must be used only for their intended purpose and in accordance with any instructions, warnings or guidance provided.

For beauty and personal care products, customers are responsible for checking ingredients, suitability, sensitivities and possible allergies before use.

Ganelu is not responsible for misuse of products or failure to follow product instructions.


10. Prohibited use of the website

You agree not to use Ganelu.com for any unlawful, fraudulent or harmful purpose.

You must not:

  • Use the website for illegal activities
  • Attempt to interfere with the security or operation of the website
  • Copy, reproduce or misuse website content without permission
  • Submit false, misleading or fraudulent information
  • Attempt unauthorised access to systems, accounts or data
  • Use automated tools to scrape, copy or overload the website
  • Infringe the rights of Ganelu or any third party

We reserve the right to restrict, suspend or terminate access to the website if these rules are breached.


11. Intellectual property

All content on Ganelu.com, including text, images, logos, product descriptions, graphics, design, layout and branding, belongs to Ganelu or its licensors, unless otherwise stated.

You may not copy, reproduce, distribute, modify or commercially exploit any content from Ganelu.com without prior written permission.


12. Third-party links

Ganelu.com may contain links to third-party websites, services or platforms.

These links are provided for convenience only. Ganelu is not responsible for the content, policies, availability, security or practices of third-party websites.

Use of third-party websites is at your own risk and may be subject to their own terms and privacy policies.


13. Limitation of liability

To the maximum extent permitted by applicable law, Ganelu will not be liable for:

  • Indirect, incidental or consequential losses
  • Loss of profits, revenue, data or business opportunity
  • Delays caused by third-party carriers, payment providers or suppliers
  • Website interruptions or technical issues outside our reasonable control
  • Incorrect use of products by the customer
  • Failure by the customer to provide accurate order or delivery information

Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so, including liability for fraud or any consumer rights that cannot be excluded under applicable law.


14. Privacy and personal data

Your use of Ganelu.com is also governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.


15. Changes to these Terms of Service

Ganelu may update or modify these Terms of Service at any time.

Any updates will take effect when published on Ganelu.com.

Your continued use of the website after changes are published means that you accept the updated terms.


16. Governing law and jurisdiction

These Terms of Service are governed by the laws of the United Kingdom.

Any disputes relating to these Terms of Service, the website or purchases made through Ganelu.com will be subject to the jurisdiction of the courts of the United Kingdom, without prejudice to any mandatory consumer rights that may apply.


17. Contact

For questions about these Terms of Service, contact us at:

Ganelu
Email: contact@ganelu.com
Phone: +351 924278627
Address: Estrada da Ribeira Seca 108, 9200-124

Effective date: 28/05/2026